Delivery & Payment
How To Track Your Order
Once your order has left us, you’ll receive an email with your tracking information so you can follow its progress. You can also check the status of your delivery by viewing My Orders in your account.
Delivery Processing Times
We work closely with our shipping partners to minimize the potential impact of customs delays.
Signing For Your Purchase
If you won't be in, you can choose to waive the signature on the shipping page at checkout. Please be aware that if no signature is collected, you agree to our terms and conditions and take full responsibility for any loss or damage that may occur. Please note, orders containing items of high value may still require a signature, even if you did not select to sign for your order on arrival.
Your Delivery Options
Delivery between 9am-5pm, Monday to Friday
If you have store credit and are logged in to your PERCOCERO account at the time of purchase, this payment method will be used automatically. You can pay any remaining balance with a payment method of your choice.
We accept Visa, MasterCard and American Express, Maestro and JCB cards.
When selecting this option at checkout, you will be directed to the PayPal site to complete your purchase before returning to PERCOCERO.
Make sure you are logged in with your Apple ID. If necessary, enter your billing, delivery and contact information to confirm payment.
You will also notice that when you look at the URL at the top of the browser you will see that it begins with ‘https’ instead of ‘http’. This means that you are in secure mode.
PERCOCERO is hosted by Shopify, a publicly traded company that provides a technology platform and services for ecommerce stores. This ensures that your information is kept private between your web browser and our web server.
If your card issuer is based in the EU, you may be asked to verify your payment due to a new requirement under the second Payment Services Directive (PSD2). You’ll be directed to a dedicated page to enter further information or asked to authorize the payment using your mobile phone. Once completed, you’ll return to PERCOCERO.
Saved Card Details
To make shopping quicker in future, you have the option to safely store your credit card details.
Your full card details will never be displayed, only the last four digits so that you know which card you’re using.
You can choose not to save your card details by unchecking the box on the payment page. If you change or add a new address, you’ll need to re-enter your card details.