Exchanges & Returns
Exchanges and returns
Exchanging or returning an item couldn’t be easier.
You have 7 days from receiving your order to:
- Create your exchange or return here, or, if you are a registered user, by logging in your PERCOCERO account
- Send your purchase back to us
Items must be returned to us unused with all PERCOCERO tags and labels still attached. Returns that do not meet our policy will be sent back to you.
Need a different size or color?
There’s no cost to exchange your purchase for an alternative size or colour (subject to availability when you request a return). If you wish to try another style, simply return it for a store credit refund and purchase the new item separately.
Returning your purchase
As soon as you've decided you'd like to exchange or return, you have 7 days from the date you received your order. Please follow the below steps:
1. Create your exchange or return here. If you are a registered user, by logging in your PERCOCERO account under My Orders, select the order number containing the item(s) you would like to return.
2. Click on the "CREATE EXCHANGE/RETURN" button and choose the reason for return. If you’d like an exchange, select your preferred size.
3. Check the box to agree with our Return Policy. We’ll then send you an email with your return instructions.
4. Sign the returns proforma invoice included in the box with your order. If you no longer have this, you can find a replacement PDF copy attached to your Dispatch Email. Seal your box before handing to the courier.
Simply call DHL or visit dhl.com to find the telephone number of your nearest DHL Express branch. Remember to quote our account number found in your returns email.
DHL Drop Off
If you prefer, you can take your return to your nearest DHL Express service point.
We prefer that items are returned to us via our own service so that they are protected and insured. If you intend to do this, please send your return to the following address:
percocero, 105-302, 718, Osonggarak-ro, Oksan-myeon, Heungdeok-gu, Cheongju-si, Chungcheongbuk-do, Republic of Korea
Receiving a refund
Customs duties and sales taxes are non-refundable through PERCOCERO. However, you may be able to recover these by contacting your local customs bureau or by hiring a customs broker.
Please note that refunds can take up to 10 working days to show on your account due to varying processing times between payment providers.
All products must be returned in a new and unused state, in perfect condition, with all protective materials in place and the PERCOCERO tags attached to them. This includes all packaging, accessories and authenticity cards/dust bags. We reserve the right not to accept any return if the product shows signs of wear or has been used or altered from its original condition in any way or, as an alternative, may reduce the amount of any applicable refund or exchange accordingly.
For example, we may make a reduction in the following circumstances:
- the product(s) have been used, worn, damaged or washed;
- the designer and PERCOCERO tag are not attached to the product(s) or have not been returned. Please note that the PERCOCERO and designer tags constitute an integral part of each product; and/or
- you have not returned any packaging which is considered an integral part of a product (such as a dust bag).
You will be informed if we propose to reduce your refund for this reason. In this instance, you may (as an alternative to us providing you with a reduced refund) choose to have the products sent back to you at your own expense.
These exquisite pieces must be returned to us unworn with the box, protective packaging and any PERCOCERO/cards or tags included.
Your item(s) should be sent back to us within 7 days of receiving you order. Returns outside this timeframe may be accepted at the discretion of PERCOCERO and may only be refunded as a store credit.
We have made every effort to display the colors of our products that appear on PERCOCERO as accurately as possible. However, as computer monitors, tablets and mobile devices vary, we cannot guarantee that your monitor's display of a color will be completely accurate.