Do I need an account to place an order?
- Track your orders and review past purchases
- Request an exchange or return directly from your account
- Add pieces you love or missed out on to your Wish List
- Save your address and card details so you can shop even quicker in future
How do I reset my password?
How can I exchange or return an item?
Why are some items marked as final sale?
Do you offer price adjustments on sale items?
Please note, we are unable to offer a price adjustment on further reductions or on any special promotion items that are temporarily reduced in price.
If you notice a change in the price of an item you purchased, please call our Customer Care team and we’ll see what we can do.
Can I amend or cancel an item from my order?
If you need to make any amendments to your purchase, please email our Customer Care team as soon as possible and we’ll see what we can do.
What do I do if I think an item that I purchased from your site is faulty?
Where can I find your Care and Repair partners?
Just as you treasure your jewelry, we treasure the honor of taking care of it for you.
When you bring it to PERCOCERO for repair or maintenance, our experts first take images and plot the unique characteristics of your piece. When the repair has been completed, you receive a before-and-after view, plus a 6-month guarantee on workmanship.