FAQs
Do I need an account to place an order?
You can shop without creating an account. However, if you register with us, you’ll enjoy the following benefits:
- Track your orders and review past purchases
- Request an exchange or return directly from your account
- Add pieces you love or missed out on to your Wish List
- Save your address and card details so you can shop even quicker in future
How do I reset my password?
If you‘ve forgotten your password, request a link to reset it or follow the ‘Forgotten password’ instructions on the ‘Sign In’ page.
How can I exchange or return an item?
You have 7 days from the date you received your order to exchange or return item(s). Create your return here, or if you are a registered user, by logging in your PERCOCERO account.
Why are some items marked as final sale?
During our sale, products marked as Further 20% cannot be exchanged or returned.
Do you offer price adjustments on sale items?
All approved price changes will be credited to your PERCOCERO account as store credit. This is valid for 12 months and will be automatically deducted at checkout when you next place an order.
Please note, we are unable to offer a price adjustment on further reductions or on any special promotion items that are temporarily reduced in price.
If you notice a change in the price of an item you purchased, please call our Customer Care team and we’ll see what we can do.
Please note, we are unable to offer a price adjustment on further reductions or on any special promotion items that are temporarily reduced in price.
If you notice a change in the price of an item you purchased, please call our Customer Care team and we’ll see what we can do.
Can I amend or cancel an item from my order?
Depending on the status of your order, it may be possible to cancel an item or change it to a different size.
If you need to make any amendments to your purchase, please email our Customer Care team as soon as possible and we’ll see what we can do.
If you need to make any amendments to your purchase, please email our Customer Care team as soon as possible and we’ll see what we can do.
What do I do if I think an item that I purchased from your site is faulty?
Simply email percocero@gmail.com and we’ll look into this for you. When you get in touch with us, please provide your order number and photographs of your item. Please be aware that items which have been damaged as a result of normal wear and tear, by accident, or your own misuse, will not be considered faulty. This does not affect your statutory rights.
Where can I find your Care and Repair partners?
South Korea
Just as you treasure your jewelry, we treasure the honor of taking care of it for you.
When you bring it to PERCOCERO for repair or maintenance, our experts first take images and plot the unique characteristics of your piece. When the repair has been completed, you receive a before-and-after view, plus a 6-month guarantee on workmanship.
Just as you treasure your jewelry, we treasure the honor of taking care of it for you.
When you bring it to PERCOCERO for repair or maintenance, our experts first take images and plot the unique characteristics of your piece. When the repair has been completed, you receive a before-and-after view, plus a 6-month guarantee on workmanship.