Become part of PERCOCERO’s rewards programme subject to these terms and conditions (‘T&Cs’). By participating in PERCOCERO’s rewards programme, you agree to be bound by these T&Cs.

1) Becoming part of PERCOCERO Rewards
To qualify for, and to participate in, PERCOCERO Rewards you must have a registered account on PERCOCERO. If you qualify for participation in PERCOCERO Rewards you will be automatically enrolled in the Rewards programme after you have spent $3,000.00 USD dependent on the currency in use in your location in a consecutive 12-month period (excluding cancelled orders, returns, delivery fees, taxes or duties) (‘Rewards Value’). Make sure you're subscribed to our push and email notifications, so we can send you updates about your membership and rewards, or alternatively, you can check your Loyalty Hub for these details. You can find your Loyalty Hub in your PERCOCERO account. You can also check and update your communication preferences in your account. If you close your PERCOCERO account, all PERCOCERO Rewards Value will be removed from your account and you will lose your tier status. If you later create a new account, your PERCOCERO Rewards participation will reset from the date on which you make a new account, as if you are a new participant. You will not be able to reinstate your previous Rewards Value on this new account. If you have multiple PERCOCERO accounts, these will not be merged, and you will appear as a separate customer for each account and each account could be attributed to a different tier level as applicable. Staff and contractors of PERCOCERO and its affiliates are not eligible to participate in PERCOCERO Rewards.

2) Eligible Purchases
PERCOCERO Rewards Value is acquired by making purchases on PERCOCERO. PERCOCERO Rewards Value will be calculated based on the monetary amount that is paid by you for an order. A PERCOCERO Rewards eligible purchase ('Eligible Purchase’) does not include any value attributed to a purchase (or part of a purchase) made using gift vouchers, store credit, promo codes, delivery costs or any other PERCOCERO promotional discount. We have sole discretion over determining which purchases are Eligible Purchases for the purposes of the PERCOCERO Rewards. Rewards Value can only be earned on Eligible Purchases which are not returned or cancelled. Rewards Value acquired will be applied to your account monthly, however please note that order values will not be added until their returns window has expired. The returns window is indicated in PERCOCERO’s website terms and conditions. We may amend such period at our sole discretion at any time without notice. Any amendment will be binding upon publication on PERCOCERO’s website. Make sure you regularly check the most recent version of our website terms and conditions and these T&Cs for the latest updates. All purchases made on PERCOCERO must be for personal and not commercial use.

3) Tiers
There are four PERCOCERO Rewards tier threshold values which are as follows:
  • USD ($)Silver ($1,000.00-$2,999.99), Gold ($3,000.00-$4,999.99), Platinum ($5,000.00-$7,999.99) or EIP ($8,000.00 +). Spend value is calculated in USD ($) in the US.
These T&Cs govern the Silver, Gold and Platinum tiers only. If you qualify for the EIP tier one of our Personal Shopping team will reach out to provide you with full details about your rewards and any conditions attached to redeeming these. The rewards tier benefits will be valid for 12 months unless you move up a tier. Once you have accrued enough Rewards Value to take you to the next tier, and the value of any Eligible Purchases has been applied to your account in accordance with these T&Cs, we will automatically move you up, extending the benefits of your new tier for a further 12 months. Each tier unlocks additional or better rewards, such as exciting discounts, early sale access, shipping rewards, welcome rewards and your annual birthday reward. Each reward may be subject to additional and specific terms and conditions as indicated on your Loyalty Hub.

4) General Rewards Information
You should ensure that the contact information on your PERCOCERO account is accurate and up-to-date. We will not be responsible for any PERCOCERO Rewards Value which is not applied to your account as a result of inaccurate details provided by you. All orders placed on PERCOCERO will be subject to PERCOCERO’s website terms and conditions, which can be found here. PERCOCERO Rewards value is non-transferable, non-exchangeable and no cash alternative is available. You understand and agree that we may use data from your PERCOCERO account, for the purposes of analysis and so that specific recommendations and offers may be made to you. For more information on how PERCOCERO uses your personal data and what your rights are under data protection law, please refer to our Privacy Policy. You can update your email communication preferences in your account. Alternatively, follow the instructions for unsubscribing at the bottom of PERCOCERO promotional emails. We may review and amend the benefits, and tier thresholds at our sole discretion at any time. We reserve the right to refuse, close or merge additional PERCOCERO accounts at any time. In the event of a dispute regarding PERCOCERO Rewards or these T&Cs, the decision of PERCOCERO is final and no correspondence or discussion shall be entered into. We may cancel, withdraw or alter these T&Cs and the PERCOCERO Rewards programme or benefits at any time without notice. We will communicate material changes to you. We reserve the right to close your account or remove you from PERCOCERO Rewards at any time if we reasonably believe you have been acting fraudulently or in breach of these T&Cs.

If you have any further questions please visit our FAQs page. Alternatively, contact our Customer Care team for additional information and support on: percocero@gmail.com

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